Refund Policy

Orka offers paid subscriptions (Pro, Concours, and Pro + Concours) billed monthly in advance with automatic renewal. Except in the cases described in section 3 below, no refund is provided for a subscription period that has already started. You may cancel renewal at any time: cancellation takes effect at the end of the current billing period, without fees or penalties, and you keep Pro access until that date.

The Pro Subscription is a digital service activated manually by our team, generally within 24 hours after payment is confirmed through WhatsApp. Generated content such as lessons, exercises, corrections, and podcasts becomes available immediately after activation. Because this digital service is consumed as soon as it is made available, any withdrawal right no longer applies once your Pro account has been activated and used. If your account has not been activated within the stated timeframe of 24 business hours after payment confirmation, you may request full cancellation and a refund — see section 3.

A full or partial refund may be granted in the following cases: • Duplicate charge or incorrect amount billed • Pro account not activated within 24 business hours after payment confirmation, with no response from our team • Technical outage attributable to Orka that prevents access to Pro features for more than 7 consecutive days and remains unresolved after being reported • An error on our part concerning the plan or duration billed compared with what you ordered In these cases, the refund covers the full affected period or is calculated pro rata for the remaining days, depending on the nature of the issue.

The following do not qualify for a refund: • Simply changing your mind after the Pro account has been activated • Not using, or only partially using, the Platform during the paid period • A user error concerning the selected duration or plan once the account has been activated and used • Suspension or deletion of the account for violating the Terms of Use • Temporary, occasional maintenance interruptions, whether announced or not, totaling no more than 7 days

To request a refund: 1. Contact us at contact@orka.ma or on WhatsApp within 30 days of the payment date 2. Provide your account email, the payment date and amount, and the reason for the request 3. Our team responds within 5 business days and may ask for proof of payment If the request is approved, the refund is issued to the same payment method used for the purchase within a maximum of 14 business days after approval.

Cancelling your subscription is different from receiving a refund: cancellation stops future renewal but does not refund the current period that has already been paid. You may cancel at any time by contacting us on WhatsApp. Renewal is stopped immediately and without charge, while Pro access remains available until the end of the paid period. If you voluntarily delete your account from Settings, any active subscription is cancelled automatically, without a prorated refund for the period already started.

This Refund Policy is governed by Moroccan law, in the same way as the Terms of Use. If there is a disagreement concerning a refund request, the parties agree to seek an amicable solution before taking legal action. If no agreement is reached, the dispute falls under the exclusive jurisdiction of the courts of Marrakesh, Morocco. For any question, contact us at: contact@orka.ma